Samsung Contact Center has been honored for its excellence in customer support

Riyadh, Saudi Arabia – Nov. 14, 2024 – In recognition of its exceptional efforts in customer service, Samsung Electronics Saudi Arabia celebrate the winning of the Best Call Center Award in the Kingdom of Saudi Arabia. The awards ceremony honored institutions and individuals who have demonstrated a strong commitment to providing outstanding customer service experiences. The event was held under the supervision of the Customer Experience KSA Company at the InterContinental Durrat Riyadh Resort in the capital city of Riyadh.”

The Samsung Electronics Saudi Arabia Contact Center was honored at the Saudi Customer Experience Award ceremony for its excellence in supporting customers through advanced technologies utilized by the Contact Center. This recognition was also due to the exceptional skills and experience of its specialized team, which effectively resolves customer issues.

It is important to highlight the range of services provided by the call center, which includes 24/7 live chat support and a toll-free number for corporate customer service. Additionally, the center employs specialized staff to assist customers through sign language, as well as offering remote administrative support. This comprehensive package of services is designed to deliver quick and personalized assistance, ensuring exceptional service for customers, no matter their location.

The award shield presentation ceremony was attended by media representatives, technical influencers, and journalists, highlighting the significance of this award within the technology and customer service community.

Hendrick Lee. The president of Samsung Electronic Saudi Arabia, expressed his enthusiasm for the event, stating, “We are honored to be recognized by the Saudi Customer Experience Awards. This initiative highlights our commitment to excellence in customer service. Samsung Electronics Saudi Arabia is dedicated to supporting and enhancing the after-sales experience, ensuring that we remove any barriers between our exceptional service and our valued customers.”

It is important to note that the ‘Saudi Customer Experience Award’ ceremony is part of an initiative to recognize outstanding achievements in customer service within the Kingdom of Saudi Arabia. This initiative aligns with the goals of the Kingdom’s Vision 2030, aiming to encourage customers, companies, and government agencies to prioritize customer satisfaction and excellence in service.

Samsung Electronics Saudi Arabia aims to enhance the customer service experience by utilizing the latest technologies and standards in the field.